Policies & Warranties

• A $100 deposit is required to secure every appointment.
• Accepted deposit payment methods: credit card or e-transfer.
• After a customer submits a booking request, LA’s Auto Detailing contacts the customer with instructions for paying the deposit.
• The appointment is not fully confirmed until the deposit has been received.
• The deposit is applied toward the final cost of the booked service.
• Customers who need to cancel or reschedule must provide at least 12 hours’ notice before the scheduled appointment.
• When at least 12 hours’ notice is provided, the deposit may be transferred one time to a rescheduled appointment.

The deposit is non-refundable when:

• The customer does not arrive and provides no notice.
• The customer cancels less than 12 hours before the appointment.
• The customer requests to reschedule less than 12 hours before the appointment.
• The customer is unavailable or the vehicle cannot be accessed when the appointment begins.
• A mobile appointment cannot proceed because the customer supplied materially inaccurate location, access, or vehicle information.

Exceptions may be considered in cases of emergencies, severe weather, or other circumstances outside the customer’s reasonable control.

If LA’s Auto Detailing must cancel or reschedule the appointment, the customer may choose to transfer the deposit to another available appointment or receive a refund of the deposit.

Customer-facing process: (1) customer submits booking request; (2) LA’s Auto Detailing contacts the customer; (3) deposit instructions are provided; (4) appointment is confirmed after the deposit is received.

Deposit payment is not collected inside the current website booking form.

LA’s Auto Detailing stands behind the quality of its workmanship.

Customers should inspect their vehicle at completion. If a customer believes an included part of the booked service was missed or was not completed to a reasonable professional standard, they must contact LA’s Auto Detailing within 24 hours of receiving the vehicle.

The customer may be asked to provide photos or other reasonable details and must allow LA’s Auto Detailing an opportunity to inspect the vehicle.

When a valid workmanship concern is confirmed, LA’s Auto Detailing will correct the affected area at no additional labour charge. The remedy may be limited to re-performing the affected portion of the original service.

This does not cover:

• Permanent stains or odours that cannot reasonably be removed.
• Scratches, fading, oxidation, corrosion, paint damage, burns, tears, dents, chips, or other pre-existing damage.
• Defects or damage concealed by dirt, personal belongings, previous repairs, or aftermarket modifications.
• Results explained as limited before or during the service.
• New damage or contamination occurring after the vehicle was returned.
• Normal wear and tear.
• Expectations beyond the package or services purchased.
• Areas or services the customer declined.
• Vehicles not made available for inspection or correction when reasonably requested.

The satisfaction guarantee does not automatically provide a cash refund. LA’s Auto Detailing must first be given a reasonable opportunity to inspect and correct the confirmed workmanship concern.

12-month workmanship warranty beginning on the installation date. This workmanship warranty is separate from any 3-year, 5-year, or 8-year coating package label.

Covers confirmed installation defects caused by LA’s Auto Detailing, including visible coating-application issues such as high spots or uneven application.

Coating performance and lifespan depend on the coating package selected, paint condition, vehicle use and storage, environmental exposure, washing methods, maintenance, and compliance with aftercare instructions. Any manufacturer-stated product lifespan is an estimate and is not a guarantee.

Eligibility requires:

• Following curing and aftercare instructions.
• Avoiding washing during the prohibited initial curing period.
• Avoiding prohibited conditions during curing.
• Using suitable wash products and methods.
• Avoiding automatic car washes with abrasive brushes.
• Promptly notifying LA’s Auto Detailing of a possible installation issue.
• Making the vehicle available for inspection.

This warranty does not cover:

• Swirl marks, scratches, stone chips, dents, collision damage, vandalism, rust, corrosion, paint failure, or clear-coat failure.
• Water spotting, mineral deposits, industrial fallout, tree sap, bird droppings, road salt, chemicals, or environmental contamination not removed promptly.
• Damage from improper washing, polishing, compounding, pressure washing, or harsh chemicals.
• Damage caused by another detailer, body shop, dealership, car wash, or vehicle owner.
• Failure caused by neglect, misuse, accidents, extreme conditions, or lack of maintenance.
• Pre-existing paint defects disclosed before installation.
• Reduced hydrophobic behaviour caused by surface contamination when the coating itself remains present.
• Vehicles that receive paintwork, body repairs, wraps, polishing, or similar work after installation.

Remedy: correct or reapply the coating to the affected area. Does not automatically include full-vehicle reapplication, additional paint correction, bodywork, loss-of-use compensation, or a cash refund.

Original customer and vehicle only; not transferable.

12-month limited workmanship warranty beginning on the installation date.

Covers confirmed installation defects attributable to LA’s Auto Detailing:

• Fibre-optic strands that become loose because of the original installation.
• Sections that fail to illuminate because of an installation-related wiring or connection issue.
• Improperly secured installation components.
• Installation-related defects affecting operation of the starlight system.

The customer must report a suspected defect promptly and allow inspection.

This warranty does not cover:

• Damage from pulling, cutting, pressing, cleaning, modifying, or tampering with the headliner or fibre-optic strands.
• Damage caused by passengers, children, pets, cargo, leaks, moisture, smoke, fire, collision, or vandalism.
• Damage caused by work completed by another installer, mechanic, body shop, dealership, audio shop, or vehicle owner.
• Problems caused by the vehicle battery, charging system, fuse system, factory wiring, aftermarket electronics, or unrelated electrical faults.
• Normal minor variation in fibre brightness, spacing, placement, or visible appearance.
• Customer-requested changes to the original pattern, density, colour, controls, or installation after completion.
• Damage to a pre-existing weakened, sagging, stained, repaired, or deteriorated headliner.
• Failure of customer-supplied components.
• Loss of use, alternate transportation, or indirect costs.

Remedy: repair the affected installation at no additional labour charge.

Replacement components covered only when supplied by LA’s Auto Detailing and covered by the applicable supplier / manufacturer warranty.

Original customer and vehicle only; not transferable.

Aim: respond to quote requests within one business day. This is a response-time goal, not a guarantee.

Requests submitted outside business hours, on holidays, or without enough vehicle information may take longer. Response time is not the same as appointment availability.

To provide an accurate quote, customers may be asked to provide:

• Vehicle year, make, and model.
• Vehicle size.
• Vehicle condition.
• Photos or videos.
• Requested service.
• Mobile-detailing location.
• Details about stains, pet hair, odours, paint condition, or other concerns.

Quotes are estimates based on information supplied by the customer. Final pricing may change if the vehicle’s size, condition, location, required work, or service needs differ from the information originally submitted.

Urgent requests: call or text (639) 638-4991. An urgent contact does not guarantee an immediate response, same-day quote, or same-day appointment availability.

When you contact LA’s Auto Detailing or request a booking through this website, we may communicate with you by text message (SMS) and email to support your inquiry and appointment.

These messages may include:

• Responses to quote requests
• Appointment confirmations
• Appointment reminders
• Scheduling updates and rescheduling messages
• Service updates before, during, or after your appointment
• Customer-support messages
• Follow-up messages after a completed service
• Occasional promotional or marketing messages, sent only where you have provided permission

Message frequency may vary. Standard message and data rates from your mobile carrier may apply. You may ask us to stop sending promotional messages at any time by replying to a message or contacting us directly. Marketing consent is not required to purchase any service.

For details on how we handle your information, please see our Privacy Policy.